Privacy Policy

When you use PrecisionMail, we may collect information you provide directly, including your name, email address, company details, account credentials, campaign content, recipient information, and support requests.

We also collect limited technical information needed to operate and secure the service, such as IP address, browser type, device information, log data, and usage events. We use cookies and similar technologies to maintain sessions, remember preferences, and understand how the website is used.

We use information to provide, maintain, and improve PrecisionMail; generate and manage email campaigns; authenticate users; process requests; provide customer support; monitor performance; prevent abuse; and communicate about service updates or important account matters.

We do not use the content of your campaigns or recipient data to sell advertising profiles. We process this information only as needed to provide the features you request and to meet our legal and security obligations.

You are responsible for ensuring that you have an appropriate legal basis and any required consent to upload, process, and contact recipients through the service. You must also comply with applicable anti-spam, privacy, and electronic communications laws.

PrecisionMail may process sender and recipient information on your behalf to deliver campaign messages, record delivery events, and provide analytics. You remain responsible for the accuracy and lawful use of the data you submit.

We may share information with trusted service providers that help us host, secure, authenticate, analyze, and operate the website and email infrastructure. These providers may process information only according to our instructions and for the services they provide.

We may also disclose information when required by law, to respond to valid legal process, to protect the rights and safety of our users or the service, or in connection with a merger, acquisition, financing, or sale of assets.

We retain information for as long as reasonably necessary to provide the service, maintain business and security records, resolve disputes, and comply with legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee absolute security, so please use strong credentials and notify us promptly if you believe your account has been compromised.

Depending on where you live, you may have rights to access, correct, delete, or restrict the processing of your personal information. You may also be able to object to certain processing or request a copy of your information.

You can update account information through the service or contact us to make a privacy request. We may need to verify your identity before completing a request. You may unsubscribe from non-essential marketing communications at any time.

PrecisionMail is intended for business users and is not directed to children under the age required by applicable law. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review and remove it where appropriate.

Your information may be processed in countries other than the country where you live. When required, we use appropriate safeguards for international transfers and require our service providers to protect information in accordance with applicable obligations.

We may update this Privacy Policy from time to time to reflect changes to the service, legal requirements, or our practices. We will post the updated version on this page and update the effective date. Material changes may also be communicated through the service or by email.

If you have questions about this Privacy Policy or want to submit a privacy request, please contact the PrecisionMail team through the support channel associated with your account.